What is outsourcing?
Outsourcing is a practice that involves one organization transferring an organizational function to a third party in order to assist in the completion of its workflow.

What are some of the benefits of Outsourcing?
Firms outsource for many different reasons, but the most cited reason seems to be cost reduction. Here are some reasons that outsourcing might be beneficial to you:

• Having the ability to develop competitive strategies that will leverage your firm’s financial positions in the ever competitive global marketplace.
• Delegate projects that need to be completed in a timely cost effective manner.
• Give yourself more choices in developing the management of your projects.
• Typically there is a 40% to 50% cost reduction over prevailing prices in the U.S.
• No training costs, federal/state UI taxes or overtime expenses.

Every lawyer should be open-minded regarding the multitude of advantages obtained from outsourcing legal work.

What is a “LPO” and how does it differ from a “BPO” and a “KPO”?
Legal Process Outsourcing (“LPO”) is a term used to describe a specific type of Knowledge Process Outsourcing (“KPO”), A LPO business can provide an extensive range of services within a specific field of law, or it could encompass services for the overall legal industry. KPOs are usually comprised of employees who have advanced skills and expertise in the fields of Architecture, Education, Engineering, Finance, IT, Law, Science, and other competitive fields. A KPO business provides options and resources for a broad range of analytical skills and business expertise. This is different from a Business Process Outsourcing (“BPO”) function, which is focuses on the expertise of processing work.

Why Outsource To India?

• The easy availability of highly qualified and technically skilled English-speaking attorneys.
• India, like the US is a common-law jurisdiction rooted in the British legal tradition.
• Time difference of approximately ten hours between North America and India (EST).
• Excellent telecom/ISP networks across the country.
• The liberalization and deregulation initiatives taken by the government of India aim at supporting growth & integration with the global economy.
  

What makes your company different?
Our business model encourages you to participate as the work is being developed. Whether you just want a first draft or you would like a finished work product, we offer you control of every step along the way.

Each officer of Indilex Outsourcing has spent a significant amount of time in India and understands the cultural differences, business environment, and potential India has to offer the legal outsourcing community. In addition, we have acculturated our attorneys in India into the working environment and expectations of American lawyers.

Through our carefully refined process, we hire individuals who have both a post graduate degree and a law degree with a minimum of 2-5 years experience. We also recruit individuals from the top 1% of the graduating classes at the best law schools throughout India.

We take a number of different precautions in protecting all the documents submitted through our network (i.e. we use data encryption, firewalls, password protections, etc…). Additionally, each project assignment we receive is first run through a through conflicts check to ensure that your interests and the interests of our other clients are not compromised.

Our work product is subjected to a multi-tiered quality control process to ensure your satisfaction.

We took great care in studying how legal outsourcing would impact law firms of various sizes and reviewed several billing scenarios with regard to outsourcing legal work. We found a great resource in a recently published ethics opinion applicable to New York lawyers outlining the areas surrounding certain billing issues law firms may face when participating in outsourcing. Although we feel that this opinion is a great outline of the issues as a whole, we encourage you to seek the opinions of the state in which you conduct your business.

Finally, we are certain that you will find our prices to be a lot less than what our competitors are charging.

What is the preferred means of communication?
Due to time zone differences, communication via our website portal is the most preferred method of communication. However, you can always call, e-mail, or send us a facsimile to our New York office.

What are your normal business hours?
We are available to you five days a week, Monday through Friday. Our New York office hours are: 9:00 AM to 7:00 PM EST. However, special accommodations can be made if circumstances warrant.

How do you receive assignments from us and who will we have to contact?
You can send assignments through our secure website portal. We will contact you if more information is needed. Once your project has been reviewed and approved, we will present the work product in stages for your approval in order to complete the submitted assignment.

What are the typical steps taken to complete an assignment?
Step 1: Client submits a template to demonstrate how the work should be organized and the case background and facts. The Initial research is conducted, organized, and an analysis of the potential issues is presented through a first draft.

Step 2: Client reviews the first draft and decides if (s)he wants to continue researching the issue using Indilex Outsourcing, or would like to use the first draft as a starting point for completing their own assignment. If the client decides to continue using our services, the client may highlight which points of analysis they would like to have emphasized. The client may then insist that the case law cited be Shepardized or further researched. NOTE: This step may repeat more than once throughout the workflow process, with the client made aware of the time allotted to their project at each point of correspondence.

Step 3: Once the final work product is approved by the client, the assignment will come to an end and the process can begin again with a new assignment.

How do you charge for your services?
We charge on a per hour basis. Our billing is tailored to your specific needs.

How do we pay for the services provided?
We accept payment by company check, wire transfer, or PayPal^®.

Do you have a service agreement?
Yes, we have a standard service agreement.